We feel that you have the right to be treated honestly, fairly and with the respect you deserve as a business owner who has taken on responsibilities and pressures that most people can never understand.
At Repeat Returns, we feel you have the right to:
- Cancel our program at any time if you're not happy with it…
• No Contracts: The last thing you want to do is get pinned down in a long-term contract. Be wary of any company requiring a locked in term, or one year payment in advance. We believe that you should only use our program — if it delivers results for you. If our program works for you, we don't need a contract… if it doesn't work for you — you don't want a contract. All we ask for is a 30-day notice.
- Issue loyalty cards only if you choose to…
• Cards are Optional: Many programs require you to buy loyalty cards because their programs won't work without them. Now, while card costs aren't that big of a deal — costing between 30 cents to $1.00 each… the real issue is that consumers rarely carry them. So when customers show up without their cards, you're forced to log into your loyalty data-base to fetch the customer's card number. With Repeat Returns you simply enter their phone number — and you're done.
Fact: American Express research reveals that consumers are suffering from "card overload." Consumers actually prefer to use a phone number — instead of carrying a card. That's why most merchants choose our "Go Green" card-less option. This saves you time and money since you're not forced to look up numbers, or pay for cards (that more than 50% of your customers won't carry anyway).
We do recommend cards for some merchants, but for the most part… card-less is a very popular option. You can of course — choose to add loyalty cards, or "gift cards" at any time. You can even choose your own vendor, or use ours.
- Use direct mail only if you choose to…
• Mail is Optional: Many older programs are built around sending expensive piles of mail to your customers. This is too costly for a rewards program and completely obsolete now. And besides, the cost of sending all this mail comes straight out of your pocket. Think twice about going down that path. The expenses quickly mount up as your database grows. And of course, postage increases every year, meaning your costs will just continue to grow. Direct mail costs are one of the top complaints we see when a merchant is switching from an older program to Repeat Returns.
- Make it easy to enroll guests in your program…
• No Long-Form Enrollment: Many rewards programs require the customer to fill out a lengthy form. Then, all of that data needs to be re-entered by you into a data-base. It is time consuming and prone to errors. And besides, the same American Express research cited above shows that customers are much more apt to join a rewards program if signing up is quick and easy… and that's what you want — more members.
That's why our program offers you complete flexibility in how you enroll members. Instead of the 18 fields that most forms require, our "Rapid Enrollment™" allows you to quickly and easily enroll customers with just a first name, email address and phone number. That's it — you're done. And, you can do this easily at the point of sale. And while you can collect more data if you choose to — it is NOT required. This is another reason more and more merchants are switching from direct mail programs (that require lengthy application forms) — to Repeat Returns.
- Never pay any transaction fees of any kind, ever…
not even on gift cards
• Transaction fees: This is a biggie. Most loyalty programs hit you with "per swipe" transaction fees. So, on top of the monthly fee, you also get charged every time you have a loyalty or gift card transaction.
I want to be very clear because many merchants find this hard to believe… Repeat Returns has NO TRANSACTION FEES OF ANY KIND. End of story. No transaction fees. No hidden fees. No surprises.
Repeat Returns was built "by a business owner — for business owners." We respect your accomplishments and understand your challenges. We're here to help you take control of sales and profits, and to achieve your dreams, and the success and freedom you had in mind when you went into business in the first place.
We're here to help you succeed…
Kamron Karington
CEO, Repeat Returns
Case Study
Sales up $30,000 a month
I'm in a small town of 5000 people. I opened my store a little over three years ago with average monthly sales of about $10,000 to $12,000. I then decided to get the Black book by Kamron Karington and let Repeat Returns handle my marketing. In just 93 days after joining his program my sale went up to $40,000 a month, and have maintained that number ever since even in the down economy. Just let Repeat Returns do the work and enjoy the benefits.
Tony Lippold
Case Study
Sales up $1,000 a week
We had been stuck in a situation of flat sales for the past few years. Just making enough to get by day to day. The worst we had seen in 17 years of business. And with so many new competitors in the area we needed something new. We have tried it all it seems. Mass market print ads that seem to go unanswered, overpriced newspapers, phonebooks, and everything under the sun. Nothing seemed to work anymore! These days you need that little bit of an edge to get your seats filled and this program is proving to do just that! I have instantly seen the loyalty card customers increase their visits and order sizes. I know that this helps keep our customers and gives advantage to us over our competition. Since joining Repeat Returns, our average ticket is up about a $1.00 an order… and sales have shot up more than $1,000 a week so far.
Kent Garbers
Case Study
Customers excited and sales are up…
For years, we have spent $700 a month in coupon books and the list goes on. And sales were slow to increase. When Kamron introduced us to Repeat Returns, we knew we had to check it out; The Black Book is our marketing Bible.
Ever since we started with Repeat Returns, we have noticed a drastic change in the number of our customers visiting habits. At Repeat Returns the customer service staff has always been more like friends, and have always gone above and beyond.
Repeat Returns markets existing customers, leaving us time to use the Black Book and market new customers. We have also had people arriving with excitement, saying they were sent by friend/family to join our rewards program. The word is spreading, and so are our profits. In our eyes, joining Repeat Returns was a no brainer.
Sales are up over $1,000 a week and our average ticket has popped up $3.00.
Roland & Ronilee Oates - AZ
Case Study
Sales up 15% since starting Repeat Returns
Sales were down 10-15%. The recession was in full swing. We have owned and operated our Pizzeria for over 11 years and we were used to 8-10% sales growth per year. We were heading the wrong way and we needed an adrenaline shot.
Pizza operators wear so many hats and I wanted to find something that would help with our advertising and save me time in the process. Repeat Returns does just that. I can keep in touch with my existing customers, send birthday and anniversary offers and communicate with my best customers automatically.
Customers love the program. It definitely helps with order frequency. It has also helped us reduce our advertising budget by over $1000 per month and achieve sales growth at the same time. Our sales are now up over 8% from a year ago and 15% from were we were before we started 6 months ago. If we can grow in the worst economy in 50 years when stores are closing left and right, just imagine what will happen when the economy comes back.
Andy Dell, AZ
Case Study
Sales up $2,000 a week since starting…
We were experiencing decent growth but where paying up to $1000 per month on getting new customers in the door with out any way to get them back.
Before we joined Repeat Returns, we tried everything, radio, print ads, box toppers, direct mail and nothing seemed to bring people in like we had hoped it would.
We love the fact that this program focuses on our existing customer and that it is managed professionally. I have better things to do than to constantly wrestle with a database. I also love the way that this program rewards customers based on their buying habits, not just the same old "special for the masses".
Why discount a loyal customer's order when they where willing to pay full price? This program rewards the loyal customer and reels in the stray ones. I love it.
I am saving about $800 per month in advertising and still experiencing steady growth. I have more time to focus on growing my business in other areas now that my marketing is "automated". And, I have instant access to real-time information about my customer base that allows me to make educated financial decisions.
Sales are up $2,000+ a week since starting and our ticket average has jumped from $17.58 to around $20.
Addam Oliver, MI
